Frequently asked questions.
FAQ for Personalized Items & Shop
What types of crafts do you sell?
Our shop features a variety of handmade crafts, including personalized decorations, party supplies, and unique gifts. Each item is crafted with love and attention to detail.Can I customize my order?
Absolutely! Many of our items can be personalized to fit your needs. Please check the product description for customization options or get in touch with us for specific requests on our Personalized Item Inquiry.How long does it take to process my order?
Processing times may vary depending on the item and level of customization. Generally, orders are processed within 1-4 business days. For custom items, please allow an additional 5-7 days.Do you offer shipping?
Yes! We offer shipping within the U.S. Shipping costs and delivery times will be calculated at checkout based on your location.Do you ship internationally?
Currently, we only ship within the United States. We hope to expand our shipping options in the future!What shipping options do you offer?
We offer standard and expedited shipping options. Please select your preferred shipping method at checkout.Can I track my order?
Yes! Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow its journey.Can I pick up my order?
Yes! We offer local pickup for customers in the Houston area. Simply select the pickup option at checkout, and we'll provide details on when and where to collect your item.What if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of receiving it. Include photos of the damage and we will work with you to resolve the issue.What is your return policy?
We accept returns on non-custom items within 14 days of delivery. Items must be in their original condition. Please contact us to initiate a return. Return shipping costs are the customer’s responsibility, unless the item was damaged or incorrect.Custom/personalized items CANNOT be returned unless they are defective or damaged. In such cases, we will gladly replace the item at no additional cost. If your item is defective or damaged, please contact us within 14 days of delivery.
What if I need to modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. If the order has not yet been processed, we will do our best to accommodate your request.Do you offer local pickup?
Yes, we offer local pickup for customers in the Houston area. Please select the local pickup option at checkout and we will contact you to arrange a pickup time.How should I care for my crafts?
Caring for your handmade items will depend on the materials used. Generally, we recommend keeping them away from direct sunlight, avoiding moisture, and cleaning them gently with a soft cloth.How can I place a larger order for a party or event?
If you’re interested in placing a bulk order for an event, please contact us directly to discuss your needs. We’ll work with you to create something unique for your celebration!Can I see my personalized item before it's finalized?
We can provide a digital proof for your personalized items upon request before proceeding with the final product.How can I contact you for further questions?
You can reach us through our contact page or send us an email. We’re always here to help!
FAQ for Custom Vinyl Decals
What is your return policy?
Since these are custom-made, we unfortunately cannot accept returns once the vinyl has been shipped. To avoid any issues, please review and confirm your design carefully before making payment. If you need to request a refund, it must be done before the vinyl is made. Typically, production begins within a day of receiving payment.What payment methods do you accept for vinyl decals?
We currently accept Zelle. If you need an alternative payment option, please contact us, and we’ll do our best to accommodate you.How long does it take to get the vinyl?
Once your payment is received and your design is confirmed, we’ll start production. Custom vinyl decals are usually made within 1-3 business days depending on vinyl color requested and complexity of the design.How long does shipping take?
Standard shipping takes about 5 to 7 business days to arrive, depending on your location. We’ll provide a tracking number once your order is shipped.What is your return policy?
Since these are custom-made, we unfortunately cannot accept returns once the vinyl has been shipped. To avoid any issues, please review and confirm your design carefully before making payment. If you need to request a refund, it must be done before the vinyl is made. Typically, production begins within a day of receiving payment.Can I make changes to my design after confirming it?
Minor changes may be possible if production hasn’t started yet. Please reach out as soon as possible if you need adjustments. Once production begins, changes may not be possible.Do you offer rush orders?
Yes! If you need your vinyl sooner, please let us know, and we can discuss rush production and expedited shipping options, which may include additional fees.What surfaces can I apply the vinyl to?
Our custom vinyl decals are versatile and can be applied to most smooth surfaces, including glass, metal, plastic, painted walls, and even fabric spandex backdrops! For best results on fabric backdrops, ensure the fabric is stretched out smoothly before applying the vinyl to achieve a clean, professional look.How do I apply the vinyl decal?
Detailed instructions on how to apply your vinyl decal are included in the package. Please follow these steps carefully to get the best results. If you have any questions about the application process, feel free to reach out for additional guidance.How should I care for my vinyl decal?
To keep your decal looking great, avoid harsh chemicals and abrasive cleaning methods. Lightly wipe with a damp cloth if needed, especially on surfaces exposed to outdoor conditions.Can I remove the decal without damaging the surface?
Yes! Our vinyl decals are designed to be removable without causing damage. On most surfaces, simply peel it off slowly. For fabric backdrops, the result may vary depending on how long the vinyl has been in place. It generally won’t leave any marks or residue, but if it does, you can wash the fabric backdrop after peeling off the vinyl to fully restore it.What if my decal arrives damaged?
We take great care in packaging our decals, but if yours arrives damaged, please contact us immediately with photos, and we’ll work to resolve the issue as quickly as possible.
FAQ for Rentals
What items do you offer for rent?
We currently rent out a small and large bounce house, a kid play set (includes a ball pit, climbing set, fence, and mat), cornhole, a dessert cart, and a decorative mirror perfect for weddings and special events.What areas do you serve?
We serve Houston, TX, and surrounding areas. If you’re outside this area, please contact us to see if we can accommodate your location.How far in advance should I book?
To ensure availability, we recommend booking at least 2-4 weeks in advance, especially for popular weekends or holidays. However, feel free to reach out, as we may have last-minute availability!Is a deposit required to secure my rental?
Yes, a deposit is required to secure your reservation. This helps us keep your date and items reserved just for you. The deposit amount and refund policy will be provided upon booking.What is your cancellation policy?
We understand plans can change. Cancellations made at least 7 days before the event will receive a full refund of the deposit. Cancellations within 14 days may incur a cancellation fee. Please reach out for details specific to your rental.Do you set up and break down the rentals?
Yes! Setup and breakdown are included in your rental price. Our team will handle all setup and breakdown to ensure your event goes smoothly.Are your rentals cleaned and sanitized?
Absolutely. All items, especially the play set, bounce houses, and ball pit, are thoroughly cleaned and sanitized after each use to ensure safety and hygiene.What are the power requirements for bounce houses?
Each bounce house requires access to a standard 110V outlet. If your event is in an area without electricity, please let us know so we can discuss generator rental options.Do you have an age limit for the bounce houses and play set?
Our bounce houses and play set are best suited for children ages 3-10 and age 4 and under for the ball pit and climbing set. Adult supervision is required at all times to ensure everyone’s safety.What if it rains on the day of my event?
We will work with you to reschedule or adjust plans due to inclement weather. In case of rain, you can reschedule or cancel with no penalty.How do I reserve items for my event?
Just contact us! We’ll confirm availability, discuss your event needs, and walk you through the booking process.