Privacy Policy

At EmmSokhaCreations, your privacy is important to us.

What We Collect:

We collect personal information you provide when you place an order, sign up for our newsletter, or contact us. This may include your name, email, shipping address, and payment info.

How We Use It:

We use your info to process orders, communicate with you, improve our services, and send occasional promotional emails (you can opt-out at any time).

Third Parties:

We never sell or rent your information. We only share necessary data with trusted third parties (like payment processors or shipping carriers) to complete your transactions.

Security:

Your data is protected through secure payment gateways and encryption measures.

Questions? Contact us at contact@EmmSokhaCreations.com.

Shipping Policy

Processing Times

All personalized and made-to-order items are typically processed within 5–7 business days. During peak seasons, processing may take longer. We’ll notify you by email if there are any significant delays.

Shipping Methods & Rates

We ship within the U.S. using USPS, UPS, or FedEx depending on your location and shipping selection at checkout. Shipping costs are calculated at checkout based on the weight and destination of your order.

Local Pickup / Delivery

Customers in the Houston area may select local pickup or delivery (if eligible). Delivery for rentals or large decor items is coordinated via email or phone after purchase. Additional delivery fees may apply depending on distance and service.

Lost or Damaged Packages

We are not responsible for lost or stolen packages once they are marked “delivered.” If your order arrives damaged, please contact us within 3 days of delivery with photos so we can make it right.

Refund Policy

Custom Orders & Rentals

All custom or personalized items, as well as event rentals, are non-refundable once production or delivery has started. Please review all order details and proofs carefully before final approval.

Cancellations & Changes

Custom order changes or cancellations must be requested within 24 hours of placing your order. Rental cancellations made at least 7 days before your event may be eligible for a partial refund, minus any service or material fees.

Damaged or Incorrect Orders

If we made a mistake or your item arrives defective, please contact us at [your email] within 3 days of receiving your order with photos, and we’ll do our best to correct it.

Terms of Service

By using www.EmmSokhaCreations.com, you agree to the following terms:

  • All designs and content on this site are the property of EmmSokhaCreations. You may not copy, resell, or distribute them without written permission.

  • Rental items must be returned in the condition provided. Damages may result in extra fees.

  • You must be 18 years or older to place orders through our website.

  • We reserve the right to cancel or refuse any order at our discretion.

  • Prices and availability are subject to change without notice.

Use of this website constitutes acceptance of our policies and terms.